SKYWORTH USA CORPORATION LCD / LED TELEVISION LIMITED WARRANTY
Thank you for purchasing SKYWORTH product! Your SKYWORTH LCD / LED Television (“unit”) will be repaired or replaced, at SKYWORTH ‘s sole discretion, if it proves to be defective in material or workmanship under normal use within the warranty period, effective from the Date of Purchase of original consumer purchase of the unit. This warranty will be affected only when you purchased as new from an authorized dealer of SKYWORTH and effective only when used in the USMCA. You will be required to provide dealer’s dated bill of sale or delivery ticket as evidence of the Date of Purchase for proof of warranty.
FOR HOW LONG WILL YOUR SKYWORTH TV WARRANTY BE COVERED?
Indoor Televisions:
LABOR: ONE (1) Year from the Date of Purchase.
(180 days for commercial, rental, or business use)*
PARTS: ONE (1) Year from the Date of Purchase.
(180 days for commercial, rental, or business use)*
Outdoor Televisions:
LABOR: TWO (2) Years from the Date of Purchase.
(180 days for commercial, rental, or business use)*
PARTS: TWO (2) Years from the Date of Purchase.
(180 days for commercial, rental, or business use)*
For Québec consumers only - Notice on the warranty of availability of spare parts, repair services and information necessary for repair or maintenance (s. 39 of the Consumer Protection Act):
Please be advised that SKYWORTH USA Corporation [CP1.1](collectively “Skyworth”), as well as their respective affiliates, subsidiaries, parent companies, insurers, successors and assigns, does not guarantee, within the meaning of section 39 of the Consumer Protection Act, CQLR, c. P-40.1 and sections 79.18 to 79.20 of the Regulation respecting the application of the Consumer Protection Act, CQLR, c P-40.1, r. 3, the availability of replacement parts, repair services, or the information necessary for the maintenance or repair of goods manufactured, imported, advertised, or sold by Skyworth or its subsidiaries.
Please note that, depending on the type of product, we continue to offer repair services, product exchanges and/or the supply of replacement parts through our customer service department, subject to the terms of the manufacturer’s limited warranty. For more information, please contact our customer service department at the following email address: support@skyworthusa.com or by telephone at 1-888-606-3212.
Pour les consommateurs du Québec seulement – Avis concernant la garantie de disponibilité des pièces de rechange, des services de réparation et des renseignements nécessaires à l’entretien ou à la réparation (art. 39 de la Loi sur la protection du consommateur):
Soyez avisés que SKYWORTH USA Corporation (collectivement “Skyworth”), ainsi que ses sociétés affiliées, filiales, sociétés mères, assureurs, successeurs et ayant cause, ne garantissent pas, au sens de l’article 39 de la Loi sur la protection du consommateur, RLRQ, c. P-40.1 et des articles 79.18 à 79.20 du Règlement d’application de la Loi sur la protection des consommateurs, RLRQ, c. P-40.1, r. 3, la disponibilité des pièces de rechange, services de réparation ou des renseignements nécessaires à l’entretien ou à la réparation des biens fabriqués, importés, annoncés ou vendus par Skyworth ou ses filiales.
Veuillez noter que, selon le type de produit, nous continuons d’offrir des services de réparation, d’échange de produits et/ou de fourniture de pièces de remplacement par l’entremise de notre service à la clientèle, sous réserve des modalités de la garantie limitée du fabricant. Pour plus d’information, veuillez communiquer avec notre service à la clientèle à l’adresse suivante : support@skyworthusa.com ou par téléphone au 1-888-606-3212.
Replacement Units and Repair Parts may be new or re-manufactured. Replacement Units and Repair Parts are warranted for the remaining portion of the original unit’s warranty period.
When you return a product to a SKYWORTH service center, you must ship the product in its original packaging or in packaging that affords an equal degree of protection, shipping damage is not covered under SKYWORTH warranty, for that reason SKYWORTH is not responsible for transportation costs to the service center, but SKYWORTH will cover return shipping to the same shipping address provided by customer where the product shipped from.
BEFORE CALLING FOR SERVICE:
• Please make sure to have your unit’s model number, serial number, and the date of purchase in hand.
• You might be asked to provide credit card information for a non-warranty service fee, as a deposit for advanced shipment, or cost of unreturned loaner unit.
• Please use the carton and packaging from that replacement unit in returning the defective unit to an SKYWORTH authorized service center once replacement unit is received.
• SKYWORTH will take responsibility of Parts and service in accordance with the SKYWORTH warranty. Other service requirements will be at the owner’s expense.
• You must obtain a RMA (Return Material Authorization) number before you return any unit to the SKYWORTH authorized service center! You will be getting such RMA number when SKYWORTH customer service representative verified the unit is valid for warranty services.
THIS LIMITED WARRANTY DOES NOT APPLY TO:
• damage resulting from mis-operation, including but not limit to improper installation, incorrect or insufficient AC supply, non-approval adjustment, installation or repair of related equipment.
• damage in shipping or transit.
• improper set-up or adjustment on the TV by user, or damages caused by improper installation / connection.
• weak signal or slow speed internet reception problems which is not caused by the TV
• damage from misuse, abuse, negligence, abnormal wear and tear, extreme environments (ie: too hot / too cold / moisture/ dusty……… areas.), cosmetic damage, mishandling.
• replacement of batteries on the remote control.
• act of nature or God damage out of our control.
• repair or replacement of warranted parts by other than an SKYWORTH authorized service centers.
•units purchased or serviced outside of the USMCA.
•units the serial numbers from original manufactures have been removed, defaced or changed.
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
Call 1-888-606-3212 for instructions on getting the defective unit repaired or replaced or visit our website at: www.skyworthusa.com or send us an email to support@skyworthusa.com.
For U.S.A & Canada, please call 1-888-606-3212 for instructions on getting the defective unit repaired or replaced or visit our website at: www.skyworthusa.com or send us an email to support@skyworthusa.com.
For Mexico, please call 55-5037-1598 for instructions on getting the defective unit repaired or replaced or visit our website at: www.skyworthusa.com or send us an email to servicioskyworth@dish.com.mx